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  320 Ma Anchi East Road, Wenzhou China  P.C.:325028  Toll Free:800-8577023   Tel:(86-577) 88278888  Fax:(86-577) 88245346  Website:www.victoriagrandhotel.com
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Privileges of VIP
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Privileges of VIP Club members
Members enjoy preferential services
Withdrawal of club membership
Obligations of a club member
Application Procedure
Supplementary articles
Privileges of VIP Club members
Once you are our VIP member, you will receive the following coupons:
1. Four coupons for free accommodation in a deluxe standard room, each for one-night stay within the valid period (Please make reservation one day in advance).
2. One coupon for free upgrade from a deluxe standard room to a business room.
3. One coupon for free upgrade from a deluxe room to a superior business room.
4. One coupon for free upgrade from a deluxe room to an executive room.
5. One coupon for free upgrade from a deluxe room to an executive suite.
6. Four free buffet dinner coupons.
7. Five coupons, each worth 100 yuan, which can be used only for accommodation.
8. Five free coupons for tea and coffee.
9. The above coupons have a valid period of one year, and they are not exchanged for cash.
Upon presentation of his/her VIP Card, a VIP member can enjoy following favorable treatment when consuming in Victoria Grand Hotel
A. In the restaurant: A discount of 10% in Victoria Grand Hotel Wenzhou(wedding banquet, set menu cigarette, drinks excluded).
B. Privileges in accommodation: A discount of 42% in Victoria Grand Hotel.
C. Fitness and Recreation: Upon presentation of a valid VIP card, the member can enjoy following privileges when consuming in fitness and recreation sites of the hotel:
    1. Free use of the fitness center of the hotel.
    2. A discount of 10% for service in the business center (telephone fee excluded).
    3. A discount of 20% of using the meeting room of the hotel.
    4. A discount of 20% for the laundry service of the hotel.
    5. A discount of 10% in the lobby bar of the hotel.
Withdrawal of club membership
Any member can ask for canceling his/her membership within ten days from the receipt of the VIP card and get full refund in case that no favorable right has been used by submitting application for cancellation of membership the necessary poundage will deduct at course. All items belong to membership including VIP card, coupons and related invoices shall be returned at the same time. No refund is payable for the withdrawal after ten days from the receipt of the VIP card.
Obligations of a club member
1. Maintain reputation and interest of Victoria Grand Hotel.
2. Abide by the rules of VIP club and obey management of the Hotel.
3. Pay membership fee in time as specified by the hotel.
4. All privileges can be enjoyed only upon presentation of the VIP card.
5. For convenient contact, please complete the application form for membership truthfully.
6. This card will keep valid for one year from the day of membership confirmation.
7. No compensation for lost coupons is promised; but if a member-ship card lost, a written report for loss declaration shall be submitted to the hotel within 24 hours and cost is payable for reissuing a new card.
8. For any change of individual information, inform it to the club in time.
9. The above privileges will not effective during official holidays, (such as New Year's Day, Spring Festival, Labor Day, Dragon Boat Festival, Mid-Autumn Festival, Tomb-Sweeping Festival, National Day, etc.) exhibition period and governmental events.
10. Please make reservation one day ahead.

Application Procedure
To join the club, please complete “application Form for VIP Club Membership of Victoria Grand Hotel”, upon presenting your valid identification and paying membership fee.

Supplementary articles
1. This card is used only for enjoying preferential items specified herein, no any other functions available.
2. Victoria Grand Hotel Wenzhou owns the right of final explanation to this club rule.

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